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General CatEye Product Questions
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There were 20 articles found in this category:
 Connect with CatEye
We are working to add more and more CatEye content, videos, photos, helpful tips, etc all the time. Please connect with us in any of the following ways! We appreciate your input and ideas so please tell us what you think or what you'd like to see and we'll make it happen. CatEye YouTube (produ ...
- My computer has problems when I use my headlight! What can I do?
Unfortunately most wireless, RF-technology bike computers (like the Strada Wireless) can not be used in conjunction with HID or similar high-power lights, as the lights generate too strong a field of electrical interference for the computer to consistently pick up the wireless RF signal. One pot ...
- Where should I send my warranty product?
For instructions on warranty returns please review the pdf document below. If you have any problems viewing this document double check that you are using the most up to date version of Adobe Acrobat Reader. Free downloads here: http://www.adobe.com/products/acrobat/readstep2.html
- Small Parts Compatibility List
This comprehensive list will help you our your customers understand what small parts are compatible with each particular CatEye product. Please see the attached document below.
- Where can I find manuals for my CS1000 indoor bicycle trainer?
CS-1000 Operating Instruction manual and CS-1000 Service manual documents attached at the bottom of this page.
- I am having trouble registering my new CatEye product! What is wrong?!
If you are having problems registering your new CatEye product please double check that you have entered the serial number correctly for your product. Computer serial numbers are found on the back of the computer head unit - often times on the cap that keeps the batteries inside.
- Where can I register my new CatEye product?
To register your new CatEye product visit our product registration page on our website.
- Where can I find a local CatEye retailer?
Visit our Dealer Locator to find a CatEye retailer in your area. The dealers found in our dealer search are only dealers that agree to special order CatEye products for you if they don't have it in stock. Our dealer locator is relatively new, and more dealers are signing up every week. FYI, mo ...
- I have carbon wing style handlebars. How can I attach my CatEye?
CatEye works hard to make all products fit most applications. If you have a pair of carbon wing style handlebars you have a few options for mounting your CatEye computer or light. 1. Look into our "stem mount" kits for computers in our small parts store. 2. Look into the Strada Series comput ...
- Where can I buy a FlexTight universal bracket for my CatEye?
To buy a FlexTight bracket for your CatEye visit our small parts store. FlexTight brackets are available for both front and rear lights. Our FlexTight bracket is a universal, tool-free design that mounts quickly and securely on virtually any handlebar, stem, or seatpost.
- Where can I buy CatEye products?
Almost all bike shops carry Cat Eye product in some form or another, so we don’t have a comprehensive listing of what each particular dealer stocks. Technically, all bike shops are Cat Eye dealers, and unfortunately we’re not aware of precisely which Cat Eye products they choose to s ...
- Where can I find an authorized on-line retailer?
CatEye does not publish a list of local retailers as any local bicycle retailer in the US has access to order CatEye products from our wholesale distributors. CatEye does not sell complete products directly to consumers. Consumers need to purchase complete products through a bicycle retailer. He ...
- I love CatEye products! Can I buy a t-shirt?
Our small parts store has a soft goods section. You can stock up on all your favorite CatEye casual wear!
- Where can I buy those sweet argyle socks?
Our small parts store has a soft goods section. You can stock up on all your favorite CatEye casual wear!
- Where can I buy CatEye reflectors for my bicycle?
CatEye does not sell reflectors as an aftermarket item. They are sold to bicycle manufacturers to be assembled with bikes. You could give Security Bicycles, our OEM distributor a call and see if they can help you out or not. http://www.securitybicycle.com/Contact.php?PHPSESSID=3b9af740dbd6f667e3 ...
- How do I become a CatEye dealer?
CatEye does not sell directly to retailers. Retailers need to purchase CatEye product from our wholesale distributors. Our wholesale distributors in the United States include: Raleigh QBP J&B Giant Trek SBS Hawley Merry Sales Ochsner CatEye is not looking to add additional online retailers at th ...
- Where can I call for telephone tech support?
Please call our Boulder, CO service center at 1.800.5 CATEYE (8-6 MT) for answers to technical questions and set-up procedures.
- Where can I buy a CatEye small part?
Click on http://cateye.com/store/ to place orders for most current and recent generation small parts online. You can also get small parts through our Boulder, CO USA service center at 1-800-522-8393. Additionally, your local bike shop has access to order all Cat Eye small parts, if they do not ...
- How can I locate a CatEye product distributor outside of the US?
For product availability information outside the US, please contact the Cat Eye dealer in your region: http://www.cateye.com/en/dealers/68
- Where can I get a user manual for my CatEye product?
Manuals for current and older models are available online at http://cateye.com/en/manuals/66 Choose from “Current Models” or scroll down for “Older Models”.
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